Description

Notice

ABOUT PHOTO -

All the photo are taken camera. Due to the different factors of photographic equipment, technology, angle, light and computer monitor, some color difference may be caused. For some people who care about those issues, please contact our service before purchasing. and in this situation, for such a transaction dispute can not be used as a reason for return! Please understand!

  REPLACEMENT & DAMAGE -

Although our product packaging is very strong, but due to the delivery to the third party long-distance transportation and distribution, there is a certain risk, extrusion of lamps is inevitable, especially the parts of acrylic products. If the lampshade or accessories are damaged when receiving the goods, please contact us immediately and provide photos of the damaged parts. We will express the good accessories for free To you.

We will be responsible for our services and products. We will give you a satisfactory answer to any reasonable problem. If there is a problem, we are still willing to solve it.

All problems, if there is more calm, frank and tolerant between each other, try to transpose thinking, believe that any problem will be solved.

  TRANSPORTATION INSTRUCTION -

Generally, there are two ways to deliver goods: logistics ( transportation via air/ocean ) and express delivery A: the advantage of logistics is that the fee is cheaper, but the disadvantage is that the time is a little bit slow and you have to go to do custom clearance and arrange the final transportation yourselves. After the goods arrive, they will inform you by telephone. Please ask them delivery address and telephone number, and then take the ID card and related information also Bill of lading of the receiver to pick up the goods. ( Recommend for large quantity buyer ) B: the advantage of express delivery is that the transportation fast speed and the delivery is door-to-door. The disadvantage is that the freight is relatively expensive. So if delivery is not urgent, it is generally recommended to send logistics. Express delivery to your address is in principle. ( Recommend for personal using or small quantity buyer )

  LAMP INSTALLATION -

Warm tips: for reference of lamp, please check our details on our Alibaba website, there are Install Instructions placed in the box or check in our Details on our web, lamps are electrical products, in order to ensure safety, please hire professional electrician to guide the installation of lamps!!

  AFTER SALE NOTICE -

1. Damage problem: if the damage is caused by transportation, provide the damaged pictures, and we will send the replacement parts, and free of charge for those fee.2. Warranty service: 3 year warranty: from the date of purchase, if there is any electrical fault under normal use, it can get three years free warranty and life-long-Term cost maintenance service (except for light source, remote controller, ballast and driver). The warranty service is limited to the repair or replacement of faulty parts. Within 15 days, the quality problem can be reissued free of mail. After 15 days, the customer needs to subsidize the freight to make up the parts, and the cost of accessories depends on how it is damaged. You can't enjoy the free warranty service under the following circumstances:A. damage caused by improper use and installation of power supply;B. damage caused by incorrect use or improper repair or modification;C. damage caused by incorrect or negligent use of improper accessories;D. damage caused by other accidents4. The customized style is unique and cannot be returned. Please understand