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Thank you for your attention and love. We will sincerely improve quality and affordable products and services, and hope to bring you a satisfied and happy online shopping experience.In order to avoid unnecessary troubles and misunderstandings in the process of purchasing lamps and lanterns, please read and understand our sales rules carefully before purchasing. If you have any questions, please contact our customer service at any time. The customer service will be very patient and give you a detailed answer.Photo shootingAll the pictures of the lamps sold are taken in kind. Due to the different factors of photographic equipment, technology, angle, light and computer monitor, some color difference may be caused. Please don't accept the color difference problem of the parents to buy carefully, to this kind of transaction disputes can not be used as the reason for return, please understanddelivery time The buyer will deliver the goods within 48 hours after the payment is made. Special circumstances (legal holidays / customized products / out of stock of popular products, etc.) will lead to delay in delivery. Therefore, please consult our sales staff before shooting to avoid delaying your decoration period. thank youReplacement of damaged goodsAlthough our product packaging is very strong, but due to the delivery to the third party long-distance transportation and distribution, there is a certain risk, the extrusion of lamps and lanterns is inevitable, especially the lampshade of glass products. If you find the lampshade or accessories damaged when you receive the goods, please contact us immediately and provide the photos of the damaged parts. We will send the good accessories to you by express delivery.We will be responsible for our services and products. We will give you a satisfactory answer to any reasonable problem. If there is a problem, we are still willing to solve it.All problems, if there is more calm, frank and tolerant between each other, try to transpose thinking, believe that any problem will be solved.Freight descriptionThe buyer can choose two payment methods: prepayment or withdrawal. A: prepayment means that after the buyer and the seller determine the postage, the buyer first pays the postage to our factory, which is collected and paid by the factory on behalf of the express company. B: the buyer pays the express company directly when the goods are deliveredPayment methodAlipay trading is strongly recommended. It is safe and secure. Users who are unable to use Alipay can contact our bank's remittance.Transport instructionsGenerally, there are two ways to deliver goods: logistics and express deliveryA: The advantage of logistics is that the freight is cheap, but the disadvantage is that the time is a little bit slower and you have to go to the freight yard to pick up the goods; after the logistics goods arrive, they will notify by telephone, ask the buyer to ask for the delivery address and telephone number, and then take the ID card of the receiver to pick up the goods.B: The advantages of express delivery are fast transportation and door-to-door delivery, the disadvantage is that the freight is relatively expensive. So if delivery is not urgent, it is generally recommended to send logistics. Express delivery in principle (such as in the scope of delivery)after-sales service Our factory promises: three year warranty. From the date of purchase, the product can get three-year warranty service (except for light source) in case of electrical failure under normal use. The warranty scope is only limited to repair or replace the defective accessoriesWarranty service is not available under the following circumstances:A. Damage caused by improper use and installation of power supply;B. Damage caused by incorrect use or improper repair or modification.C. Damage caused by incorrect or negligent use of improper accessories.D. Damage caused by other accidentsLamp installationWarm tips: our factory lamps are attached with finished product renderings, lamps belong to electrical products, in order to ensure safety, please invite professional electrician to guide the installation of lamps and lanterns!!!